Terms & Conditions

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Acceptance of plumbing services, estimates, work orders, or invoices constitutes agreement to the following Terms & Conditions.

Customer Authorization and Acceptance of Terms

All plumbing work performed by Spectrum Plumbing LLC must be authorized by the customer prior to the start of work.

By signing an estimate, work order, or invoice, the customer acknowledges that they have read, understood, and agreed to the Terms & Conditions outlined by Spectrum Plumbing LLC.

If a written or electronic signature is not obtained, authorization of service by scheduling work, approving an estimate verbally or electronically, or permitting work to proceed constitutes acceptance of these Terms & Conditions.

Spectrum Plumbing LLC reserves the right to decline service if authorization is not provided.

Payment Terms

Payment is due upon completion of plumbing service unless otherwise agreed upon in writing. Accepted methods of payment include cash, credit card, check, or electronic transfer.

After 30 days of non-payment, any unpaid balances may be subject to a late fee of 1.5% per month (or the maximum allowed by law) plus any reasonable collection costs, including attorney's fees.

Non-Payment and Collections

Spectrum Plumbing LLC reserves the right to pursue all lawful remedies in the event of non-payment for services rendered.

If payment is not received within the agreed payment terms, Spectrum Plumbing LLC may take any or all of the following actions:

The customer agrees to be responsible for any reasonable costs associated with the collection of unpaid balances, including but not limited to collection agency fees, court costs, filing fees, and attorney's fees where permitted by law.

Failure to make payment for services rendered may also result in the refusal of future service by Spectrum Plumbing LLC.

Estimates and Quotes

The pricing provided in estimates and quotes is an approximation based on the information available at the time the estimate is prepared. Final charges may vary due to unforeseen circumstances including concealed plumbing conditions, additional labor, materials, or required repairs discovered during the course of work.

Any significant changes to the original scope of work or pricing will be discussed with the customer prior to proceeding.

Spectrum Plumbing LLC reserves the right to issue written change orders when modifications to the original scope of work are necessary. Change orders will outline the revised work and associated costs and must be approved by the customer before additional work is performed.

Authorized Work

All work will be performed as described in the approved estimate or service agreement. Any work outside of the original scope will require customer approval and may require a revised estimate.

Concealed or Unknown Conditions

Plumbing systems are often located behind walls, underground, or in concealed areas. Spectrum Plumbing LLC is not responsible for pre-existing conditions that cannot reasonably be discovered during the initial inspection.

If concealed conditions are discovered that require additional work to safely complete the job, the customer will be notified and additional charges may apply.

Adequate and safe access to crawlspaces must be provided before plumbing work can begin. Spectrum Plumbing LLC reserves the right to decline entry into crawlspaces that present health or safety hazards, including but not limited to:

In such cases, the crawlspace must be properly cleaned, remediated, or repaired by a qualified crawlspace or remediation contractor before Spectrum Plumbing LLC will proceed with plumbing work in that area.

Any delays resulting from unsafe crawlspace conditions are not the responsibility of Spectrum Plumbing LLC.

Spectrum Plumbing LLC also reserves the right to refuse or suspend service if conditions inside the home or on the property pose a health or safety risk to technicians, including but not limited to:

Any delays resulting from unsafe site conditions are not the responsibility of Spectrum Plumbing LLC.

Existing Plumbing System Condition

Plumbing systems, shutoff valves, supply lines, and piping components may deteriorate over time due to age, corrosion, mineral buildup, or prior installation conditions.

During the course of normal plumbing service, Spectrum Plumbing LLC may be required to shut off and restore water service or manipulate existing valves, fittings, and connections. In some cases, these existing components may fail due to their age or condition.

Spectrum Plumbing LLC is not responsible for failure of existing plumbing components including but not limited to shutoff valves, supply lines, fittings, or piping that fail due to age, corrosion, or deterioration during normal service procedures.

If such components fail during service, additional repairs or replacement may be required and will be discussed with the customer before proceeding.

Drain Cleaning Disclaimer

Drain cleaning services are intended to remove an existing blockage at the time of service. Due to the unknown condition of drain lines, drain cleaning services are not guaranteed and do not carry a warranty.

Spectrum Plumbing LLC cannot guarantee that drains will remain clear after service. Recurring stoppages may occur due to underlying conditions including but not limited to:

If recurring blockages occur, additional diagnostic services such as video camera inspection or pipe repair may be recommended.

Spectrum Plumbing LLC is not responsible for future drain stoppages resulting from the condition of the existing plumbing system.

Customer-Supplied Materials

Spectrum Plumbing LLC is not responsible for the performance, compatibility, or warranty of fixtures, materials, or equipment supplied by the customer. Labor warranties do not apply to failures caused by customer-supplied products.

Warranty

Spectrum Plumbing LLC stands behind the quality of its workmanship and installation.

Labor Warranty

All labor performed by Spectrum Plumbing LLC is covered by a one (1) year warranty against defects in workmanship from the date of service.

Fixture Installation Warranty

Fixtures installed by Spectrum Plumbing LLC are covered by a one (1) year installation warranty, provided the fixture was supplied by Spectrum Plumbing LLC and installed according to manufacturer specifications.

Manufacturer Warranties

Water heaters, fixtures, and other equipment supplied by Spectrum Plumbing LLC may carry manufacturer warranties. Spectrum Plumbing LLC honors applicable manufacturer warranties; however, manufacturer warranties are subject to the manufacturer's terms and conditions and may require direct coordination with the manufacturer.

Whole-Home Repipe Warranty

Complete whole-house repiping projects performed by Spectrum Plumbing LLC carry a ten (10) year workmanship warranty covering installation defects in piping installed by Spectrum Plumbing.

Sewer Line Replacement Warranty

Full sewer line replacement performed by Spectrum Plumbing LLC carries a five (5) year workmanship warranty covering defects in the installed sewer line.

Warranty Scope

The warranties provided by Spectrum Plumbing LLC apply only to plumbing labor and plumbing-related installation performed by Spectrum Plumbing LLC.

This warranty does not cover issues related to other trades or building materials including but not limited to:

Restoration work such as drywall repair, painting, flooring repair, or landscaping is not included unless specifically stated in writing.

Warranty Limitations

The warranty does not cover failures or damage caused by:

Warranty Voidance

Any warranty may be voided if evidence is found of:

Spectrum Plumbing LLC must be given the first opportunity to inspect and repair any warranty-related issue before repairs are performed by another contractor. Repairs performed by another party without prior authorization may void the applicable warranty.

Warranty service does not include reimbursement for damages or repairs performed by others.

Customer Responsibilities

The customer is responsible for providing safe, clear, and unobstructed access to the areas where plumbing work is to be performed.

A responsible and competent adult (18 years or older) must be present at the property during the scheduled service appointment to authorize work, answer questions, and provide access as needed. Spectrum Plumbing LLC reserves the right to reschedule or cancel service if no responsible adult is present.

Customers must ensure that personal belongings are cleared from the work area and that technicians have safe access to plumbing fixtures, crawlspaces, utility rooms, or other service areas.

Customers are also responsible for securing or removing all indoor and outdoor pets prior to the technician's arrival and for the duration of the service appointment. Spectrum Plumbing LLC is not responsible for incidents involving pets, including but not limited to injuries, escapes, or disturbances caused during the course of plumbing service.

If furniture, appliances, or other obstructions must be moved to access the work area, additional labor charges may apply.

Property Conditions

Plumbing work may require access to walls, floors, ceilings, crawlspaces, or exterior areas. Spectrum Plumbing LLC is not responsible for damage to finished surfaces, drywall, flooring, landscaping, or other property where access is required to complete plumbing work.

Permits and Code Compliance

The customer is responsible for paying for all necessary permits required for the plumbing work to be performed.

If Spectrum Plumbing obtains permits on behalf of the customer, permit fees will be included in the project cost.

All work will comply with applicable plumbing codes and industry standards.

Cancellation Policy

If the customer wishes to cancel scheduled service, a 24-hour notice is required. If sufficient notice is not provided, Spectrum Plumbing LLC reserves the right to refuse future service.

Emergency and After-Hours Service

After-hours, weekend, or holiday services may be subject to additional service charges.

Liability

Spectrum Plumbing LLC is not liable for indirect, incidental, or consequential damages arising from the work provided.

Liability is limited to the cost of the plumbing services provided.

Spectrum Plumbing LLC is not responsible for pre-existing damage or conditions including mold, rot, structural damage, or prior plumbing failures.

Dispute Resolution

Any disputes regarding the work performed will first be attempted to be resolved through good faith negotiation.

If a resolution cannot be reached, the parties agree to binding arbitration. The prevailing party in any dispute will be entitled to recover reasonable attorney's fees and costs.

Force Majeure

Spectrum Plumbing LLC will not be held liable for delays or failure to perform due to causes beyond our reasonable control, including acts of nature, strikes, governmental restrictions, supply chain issues, or power failures.

Estimate Validity

Estimates provided by Spectrum Plumbing LLC are valid for thirty (30) days from the date issued unless otherwise stated in writing.

Estimates that are not accepted within this time period may be subject to updated pricing due to changes in material costs, labor rates, supplier pricing, permit fees, or other factors beyond our control.

Spectrum Plumbing LLC reserves the right to revise or reissue estimates if the scope of work changes, site conditions differ from those originally observed, or if material or labor costs increase after the estimate expiration period.

Deposit Requirement

For certain projects, a deposit equal to fifty percent (50%) of the total estimated project cost may be required upon acceptance of the estimate and prior to scheduling or beginning work.

The deposit will be applied toward the total project balance. Work will not be scheduled or materials ordered until the required deposit has been received.

The remaining balance will be due upon completion of the work unless otherwise agreed to in writing.

Spectrum Plumbing LLC reserves the right to require deposits for projects involving special-order materials, large material purchases, or extended labor commitments.

Privacy and Confidentiality

Spectrum Plumbing LLC respects customer privacy and will not disclose personal or financial information to third parties except as required by law or necessary for payment processing. See our Privacy Policy for full details.

Photography and Documentation

Spectrum Plumbing LLC may take photographs or videos of plumbing systems, work areas, or completed work for the purposes of documentation, estimating, training, warranty records, or quality assurance.

These images may be used internally for job records or shared with the customer when relevant to explain plumbing conditions or completed repairs.

Spectrum Plumbing LLC will make reasonable efforts to avoid capturing identifiable personal information or unrelated areas of the home.

Photographs or videos may also be used for educational, marketing, or portfolio purposes; however, Spectrum Plumbing LLC will not disclose personal customer information or identifying details without permission.

Final Acceptance

Authorization of plumbing services, signing of an estimate or work order, or allowing work to proceed constitutes acceptance of these Terms & Conditions.